The safety, health and well-being of our residents and staff are of the utmost importance to us. We understand that there are many concerns around COVID-19, and we want to assure you that we are doing all that we can to protect our residents and employees and prevent the spread of disease. In our effort to keep everyone informed, we are providing the following information to you regarding the World Health Organizations’ (WHO) latest news and to make you aware of the steps Westcorp is taking to do our best to respond accordingly.
On March 11, 2020, the WHO reported that there had been over 113,000 cases of COVID-19 reported
worldwide, with more than 100 in Canada.
Our property management teams will respond accordingly and will work in collaboration with the
related authorities, should an imminent threat occur. We are committed to doing our part to keep you
healthy and will continue to communicate any changes in service to you as quickly as possible. We will
post our communications on the RentCafe Resident Portal, to which all of our Residents have access,
so please check there regularly for any updates.
Preventing a pandemic is everyone’s job. You can help us prevent the spread of infection by doing the
- Avoid close contact with people who are sick. It is now known that COVID-19 is spread primarily
from person to person through respiratory droplets produced when an infected person coughs
or sneezes. At all times, use cough etiquette (tissues) and other personal hygiene efforts to
minimize the transmission of any virus.
- Wash your hands with soap and water regularly.
- Avoid touching your face, nose, and mouth with unwashed hands.
- COVID-19 is also spread through high-touch objects (tissues, money, door handles, elevator call
buttons, handrails, phones, computers, etc.). Carry hand sanitizer for use when soap and water
are not readily available and use it before and after touching anything that someone else has
touched. Westcorp does have hand sanitizing stations on order and will install them throughout
the buildings as soon as they arrive.
- Clean and disinfect your ‘high-touch’ objects and surfaces daily. Westcorp’s housekeeping
teams will be paying particular attention to the high-touch surfaces throughout the buildings
- If you feel ill, remain in your unit and let building management know you are feeling sick by
contacting our community office. Separate yourself from other residents and pets. If you do
suffer symptoms or have been around someone else who has, you should contact your
physician or 811 immediately. If you leave your unit to visit a doctor, please wear a mask (or a
scarf), and use gloves. We respectfully ask that you refrain from entering our community
offices, common areas or amenity spaces until there is no longer a risk of passing along an
- Based on the information available to us at this time, Westcorp will be reviewing our planned
community events. Should it be required, we will heed the advice of health and government
sources, and close our amenity spaces. We are committed to doing our part to keep you
healthy and will continue to communicate any changes in service to you as quickly as possible.
- Our building mechanical systems will continue to run. The heating, ventilation and air
conditioning (HVAC) systems do not generally serve as a conduit for viruses. Therefore, shutting
the systems down could compromise the indoor air quality of the building and the overall health
- Westcorp is in the process of reviewing a business continuity plan with all staff and external
vendors to ensure critical functions can continue in the event of staff absences.
We will continue to monitor the news and development of COVID-19 and provide you with updates
when there are any that will affect a change in our protocols in this matter. We will continue to be
proactive and transparent in our communication to avoid panic and misinformation. If you have any
questions or concerns, please do not hesitate to contact our community office
For more information on Coronavirus, including the prevention and symptoms, please visit: